REFUND POLICY

• Every person's skin and healing is different, so we cannot guarantee results.
• Services and booking fees are non-refundable, including for a change of mind.
• Booking fees for cancelled appointments follow our Cancellation Policy.
• If you have a concern about your treatment, please call us. We would like to know straight away.

• Prepaid treatments are non-refundable. They cannot be transferred to another person, treatment area or clinic.
• They expire after 12 months for fewer than 6 treatments, or 18 months for 10 or more.
• Rescheduling needs 48 hours' notice. If you reschedule within 48 hours or do not arrive, that treatment is forfeited.
• Buying prepaid treatments means you accept these terms.

Gift cards are not refundable and cannot be exchanged for cash.

• You can return a product within 30 days of receiving it.
• It must be unused, in the condition you received it and in its original packaging.
• Please keep your receipt or proof of purchase. We need it to process a return.
• Please do not send products back to the manufacturer.
• For hygiene reasons, we cannot accept returns of opened or used skincare, unless it is faulty.
• Gift cards cannot be returned.
• Sale items cannot be refunded, unless they are faulty.

1. Email hello@browskii.com.au with the subject "Returns", and include your proof of purchase.
2. We will reply with how to return it. Please do not post anything back before then.
3. Once we receive and inspect your item, we will email you to confirm it arrived.
4. We will then email you to say whether the refund is approved.
5. If approved, your refund goes back to your original payment method.

• You pay for return postage, and this is not refunded. It is taken off your refund.
• If a product is faulty, damaged or the wrong item, we cover the postage.

We replace products only when they are faulty or damaged. To exchange for the same item, email hello@browskii.com.au. Delivery times vary by location.

• If a product was marked as a gift and sent to the recipient, the recipient receives store credit for the value of the return.
• Otherwise, the refund goes to the person who bought it.

1. Check your bank account again.
2. Contact your credit card company, as it can take time to post.
3. Contact your bank, as processing can take time.
4. If it still has not arrived, email hello@browskii.com.au and we will look into it.